This Privacy Policy explains how ZatpatGuru ("we", "our", "us"), operated by Zatpat Solutions, collects, uses, and protects information when you use the ZatpatGuru mobile application and related services (the "App"). By using the App, you agree to the collection and use of information as described in this policy.
1. Who This Policy Applies To
The App is intended for use by restaurant owners, managers, and staff (waiters) who use ZatpatGuru to manage orders, tables, billing, and related restaurant operations. It is not directed at children, and we do not knowingly collect information from anyone under the age of 18.
2. Information We Collect
We collect the following categories of information to operate and improve the App:
| Category | Examples |
|---|---|
| Account information | Name, email address, phone number, restaurant name and address |
| Business data | Menu items, orders, tables, KOTs, bills, payments, reports |
| Customer data (entered by restaurant staff) | Customer name and phone number attached to orders |
| Device permissions | Bluetooth (for connecting to receipt/kitchen printers), Camera (for QR code scanning, if applicable) |
| Usage data | App interactions, crash logs, and diagnostic information |
3. How We Use Your Information
- To provide core App functionality — order management, billing, KOT printing, and reporting
- To authenticate users and manage role-based access (owner, manager, waiter)
- To generate sales, GST, and item-wise reports for the restaurant
- To communicate with you regarding your account, support requests, or service updates
- To improve App performance and fix technical issues
4. Bluetooth & Printer Access
The App requests Bluetooth permission solely to discover and connect to nearby thermal receipt and kitchen printers for printing bills and Kitchen Order Tickets (KOTs). This permission is not used to track your location or share data with third parties.
5. Data Sharing
We do not sell your personal information. We may share information only in the following limited circumstances:
- With payment gateway providers, strictly to process transactions you initiate
- With cloud hosting providers who store data on our behalf, under confidentiality obligations
- When required by law, regulation, or valid legal process
6. Data Storage & Security
Your data is stored on secure servers and is accessible only to authorized restaurant staff based on their assigned role. We use industry-standard measures to protect data against unauthorized access, alteration, or disclosure. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain business and account data for as long as your account is active, or as needed to provide the App's services. You may request deletion of your account and associated data by contacting us using the details below.
8. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for optional data collection at any time
9. Third-Party Services
The App may use third-party services (such as payment gateways or push notification providers) that have their own privacy policies governing the information they process. We encourage you to review those policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, please contact us:
Zatpat Solutions
Email: hello@zatpatsolutions.com
Phone: +91 94265 25083
Website: https://zatpatsolutions.com